At Ebihost, we want you to be completely satisfied with our services. If you're not happy with your purchase, we offer a straightforward refund policy as outlined below.
30-Day Money-Back Guarantee
All new shared hosting, WordPress hosting, and reseller hosting accounts are eligible for a full refund within 30 days of the initial purchase. This allows you to try our services risk-free.
Eligible Services
The following services are covered by our 30-day money-back guarantee:
- Shared Hosting (all plans)
- WordPress Hosting (all plans)
- Reseller Hosting (all plans)
- Business Email Hosting (first 30 days)
Non-Refundable Services
The following services are not eligible for refunds:
- Domain registrations and renewals
- SSL Certificates
- Add-on services (SiteLock, CodeGuard, etc.)
- Setup fees (if applicable)
- Services cancelled after the 30-day period
How to Request a Refund
To request a refund, please follow these steps:
- Log in to your client area at my.ebihost.com
- Open a support ticket with the subject "Refund Request"
- Include your account details and reason for the refund
- Our team will process your request within 3-5 business days
Refund Processing
Once your refund is approved, the funds will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider. For cryptocurrency payments, refunds will be issued in the equivalent value at the current exchange rate.
Renewal Refunds
Renewal payments are generally non-refundable. However, if you request a cancellation within 48 hours of an automatic renewal, we may issue a refund at our discretion. To avoid automatic renewals, please disable auto-renewal in your client area before the renewal date.
Service Termination
Please note that accounts terminated for Terms of Service violations are not eligible for any refund. This includes but is not limited to spamming, hosting illegal content, or any form of abuse.
Contact Us
If you have any questions about our refund policy, please contact our support team through your client area or visit our Contact page.
